The agreement behind your account.
These terms apply to every CleanWise plan, trial and add-on. Last updated January 2026.
Your account
You must provide accurate business details and keep credentials secure. You are responsible for activity under your account, including the crew members and administrators you invite.
Subscriptions and trials
Plans are billed per active cleaner, monthly or annually in advance. Trials are free for 14 days and convert to a paid plan unless cancelled before the trial ends. Annual plans are discounted and renew automatically for the same term.
Payments and refunds
Fees are charged to the payment method on file and are non-refundable except where required by law. Failed payments may lead to suspension after written notice. Taxes are added where applicable to your region.
Acceptable use
Do not use CleanWise to break the law, send unlawful messages, scrape or resell the service, attempt to bypass access controls, or store data you have no right to hold. We may suspend accounts that put the platform or other customers at risk.
Your data
You keep ownership of the data you put into CleanWise. You grant us the limited licence needed to host and process it in order to run the service. Our handling of personal information is described in the Privacy Policy.
Availability and support
We target 99.9% monthly availability excluding scheduled maintenance announced in advance. Support is provided by email on all plans and with priority response on Pro and Enterprise.
Liability and termination
The service is provided without warranties beyond those that cannot be excluded by law, and our aggregate liability is limited to the fees you paid in the preceding twelve months. Either party may terminate with 30 days' notice; on termination you can export your data for 30 days.
Changes and contact
We may update these terms and will notify account owners by email at least 30 days before material changes take effect. Questions go to legal@cleanwise.example.