Your business. Your clients' homes. Your data.

Owners and managers run a cleaning business in the Owner Command Center. Cleaners use the field app. Clients use the client portal. Applicants apply for jobs and may talk with Sarah, our AI recruiting assistant.

For client, cleaner and applicant information, the cleaning company decides what is collected and why; CleanWise processes it on their behalf. Questions about a specific company's practices should go to that company first.

Account details: names, business details, email, phone and sign-in information.

Operations: jobs, schedules, client addresses, home preferences and access instructions, checklists, timesheets, payroll settings, invoices, photos, damage and incident reports.

Messages: emails and texts sent through CleanWise, including two-way texts through the company's connected phone number.

Hiring: applications, screening answers and interview conversations with Sarah.

Technical: device, browser, IP address and usage logs needed to keep the service secure and working.

When a cleaner clocks in or out, the field app asks for their device location to confirm they're at the job address. We don't continuously track cleaners in the background. If location is unavailable, the clock-in is recorded and marked as unverified for the office to review.

Access codes and entry instructions are masked in the office by default, shown to cleaners only for jobs they're assigned to, and can be restricted further in each company's security settings. Changes to security settings and sensitive records are written to an audit log.

Subscription billing and client card payments are processed by Stripe. Each cleaning company connects its own Stripe account, so client payments go directly to that business. Full card numbers are never stored by CleanWise.

Sarah uses an applicant's answers to screen and summarize their application for the hiring company. The company makes every hiring decision — Sarah doesn't hire or reject anyone on her own.

Wiz, our in-app help assistant, uses the page you're on and what you share with it to answer questions. Conversations are kept on your device and cleared when you sign out, unless you escalate to our support team.

We use trusted service providers to run CleanWise — hosting and database, Stripe for payments, Quo for text messaging, email delivery, and AI model providers for Sarah and Wiz. They may only use data to provide their service to us. We also disclose information when the law requires it or to protect someone's safety.

Data is encrypted in transit, workspaces are isolated by access rules in the database, connected-service credentials are stored encrypted, and owners control session timeouts and team access. No system is perfectly secure; if we learn of a breach affecting you, we'll notify you as required by law.

We keep workspace data while the account is active and as long as needed for legal, tax and payroll obligations. Owners can archive clients and staff at any time. To close a workspace and request deletion, contact us and we'll confirm what can be removed and what must be kept by law.

Depending on where you live, you may have the right to access, correct, export or delete your personal information, or object to certain uses. Contact us using the details below. If your information was added by a cleaning company, we may forward your request to them.

We'll update the date at the top of this page and, for meaningful changes, notify workspace owners by email before they take effect.